Home Depot Price Match Explained: How To Get It

Want to save more on your next project? The Home Depot Price Match policy can help you do just that. In this guide, I'll break down how it works, what products qualify, what proof you need and which exceptions to watch out for so you can shop smarter and score the best deal every time.

Home Depot’s Price Match remains a powerful tool for shoppers in 2025. If you find an identical item at a lower price from a qualifying competitor, Home Depot will match it (both in-store and online) but with a few key conditions and exclusions.

Let me walk you through the Home Depot Low Price Guarantee process and the qualifying conditions, how to present proof and what exceptions may affect your claim.

What Is Home Depot’s Price Match Policy?

Home Depot’s Price Match aka the Low Price Guarantee makes sure that customers never overpay for identical products. If you find a lower price on the same brand, model and size at a local or select online competitor, Home Depot will match it (yes, they will give you the lowest price, so you get the best deal). Keep in mind, this applies to in-stock items only and the competitor must have the item available for immediate purchase.

What Qualifies for a Price Match?

Unfortunately, not all products will qualify for a price match, so it's a good idea to familiarize yourself with Home Depot’s specific criteria before heading to the checkout. Make sure you know which items are eligible, what types of competitors they’ll match and the kinds of promotions or product conditions that might get your request denied.

For instance - promos offered only once, such as special holiday or Black Friday sales won't be considered for price matching.

To qualify:

The item must be identical in brand, model and specifications (size, finishes etc).
The competitor must be a local retailer or a select online store such as Amazon, Lowe’s, Best Buy, Walmart etc.
The item must be in stock at both Home Depot and the competitor.
The price must be current and verifiable.

How Do I Show Proof of a Lower Price?

To get a price match at Home Depot you’ll need to show clear, current proof of the lower price. You can have a printed ad, a screenshot from a competitor’s website or even a photo taken in stores. Just be sure it includes the product details and pricing. The more specific and up to date your evidence is, the smoother the process will be (and we can all appreciate that).

You’ll need to present:

A printed ad, screenshot or photo of the competitor’s offer.
A direct link to the product page if requesting online.
The proof must be clear and dated - showing the lower price and product details.

What Are the Exclusions and Limitations of Price Matching?

Home Depot’s price match policy is pretty generous, but it does come with boundaries. It's a good idea to always double check you're item(s) are eligible before requesting a match.

Items not eligible for a price match include:

Special Order or Custom Items - They don't price match products that aren't part of their regular stock.
Clearance or Closeout Items.
Third-Party Sellers or Auction Sites like eBay or Amazon Marketplace.
Limited Time Promos - Special promotions, like Black Friday or flash sales, with short-term or extreme discounts.
Bulk Purchase Discounts or Contractor Pricing.

How Do I Submit a Price Match Request In-Store at Home Depot?

Getting a price match in-store at Home Depot is quick and easy. Just bring your proof of the lower price to any associate (at the register or the customer service desk) and let them know you'd like to request a match. They'll double check the details and if everything is correct, they'll adjust the price on the spot and you can walk away with the best deal - no hassle required.

To Request a Price Match In-Stores:

Visit the customer service desk or speak to a store associate.
Present your proof and request the match.
The associate may verify the price by checking online or calling the competitor.

How Do I Submit a Price Match Request Online?

Securing a price match from Home Depot online is pretty straightforward, surprisingly easy, and can be done right from your device. You'll want to make sure to have all of the product details, so they can easily locate the product in question. If you run into any issues, Home Depot’s live chat and customer service team are available to help guide you through the process.

To Request a Price Match Online:

Make sure the item you want to price match is identical (same model, size, brand, color etc).
Get the SKU or Internet # from Home Depot's website, the competitor’s name and the competitor’s identifier for the product.
Contact the Home Depot Customer Solutions team by clicking the Live Chat link or call 1-800-430-3376.

Who Does Home Depot Price Match With?

If you’re wondering whether Home Depot will match a competitor’s price - yep, they do! I’ve used their price match a couple times, and it’s a great way to save a few bucks if you spot a better deal elsewhere.

Local Stores: Home Depot will match prices from nearby brick and mortar stores as long as they’re selling the same product under similar conditions. So, if your local hardware shop has a better price on that power drill it’s worth asking.

Online Retailers: They also match prices from select online stores, including:

Lowe’s
Menards
Amazon
Walmart
Best Buy
Target

Just make sure the item is sold and shipped directly by the retailer - not by a third-party seller. I once tried to match an Amazon price, but it turned out to be from a marketplace seller, so it didn’t qualify.

Not Eligible: Home Depot won’t match prices from auction sites, membership clubs or marketplace-style platforms like:

How Do I Get the Price From the Other Retailer?

You'll need to provide Home Depot with proof that a competitor has the same product at a lower price and while it might sound like a pain, it's actually quite simple. In most cases, they'll look up the item online or call the other retailer to confirm the lower price.

If they can't verify the lower price, there's a chance your request will get denied. That's why I like to bring my own evidence. It usually helps to speed the process along and lets them quickly verify the details and process my request.

In-Store: Bring a screenshot, printed ad, print-out or link showing the identical lower price of the item at the other store. Give it to the cashier when you're checking out.
Online: Contact customer service via phone or Live Chat before placing your order. Provide the store link, photo or a screenshot to the customer service agent and they will verify the price.

Did You Find a Lower Price After a Purchase?

Ugh! There's nothing worse than finding a lower price on something after you've already bought it (it's so frustrating). No worries because Home Depot has you covered there too! If the price of an item you purchased drops within 30 days of your purchase you can get a price adjustment. Request a refund for the difference by providing proof of the original purchase and evidence of the lower price. This can be done in-store or through customer service for online purchases.

How Do Refunds Work If My Price Match Gets Approved?

If your price match goes through (woo-hoo!). That means you’ll get the difference back and it’ll be refunded using the payment method you used originally. I’ve done this a couple times myself and it’s pretty straightforward. Here’s what to expect:

Credit or Debit Card: If you paid with a card, the refund gets sent right back to that same card. It usually takes a few business days to show up (my bank took about three days last time).
Cash: Did you pay in cash? You’ll typically get the refund in cash at the store. I’ve seen folks just walk up to customer service with their receipt and walk out with the difference.
Gift Card: If you used a Home Depot gift card, the refund won’t go back on the card. You’ll get store credit instead.
Online Orders: For online purchases, the refund goes back to your original payment method. I once used PayPal and got the refund within 24 hours, which was a nice surprise.

If you want to double-check the nitty-gritty details, you can always peek at their refund policy.

Price Matching with Bundle Offers and Freebies

If you find a bundled package or an item accompanied by a free gift from another retailer, be sure to let Home Depot know. They might adjust their pricing to match - if the main product is the same as one in their inventory and if the total value of the offer surpasses what Home Depot offers.

When you stumble upon an awesome daily deal or promotional giveaway elsewhere, make it a point to ask because you never know, they just may say yes, it qualifies!

Leveraging Holiday Sales at Home Depot

We all know holiday sales are the best, especially for home improvement and renovation projects. Fortunately for us, Home Depot holds various holiday sales events throughout the year that give customers ample chances to secure amazing discounts. Depending on the specific holiday, shoppers can anticipate discounted product categories. Some examples include:

Post-Christmas markdowns on holiday decorations
Garden discounts and other deals on Mother's Day gifts
Special offers on appliances and storage items during Presidents' Day
Discounts on household and outdoor essentials around Memorial Day
Deals for lawn care and gardening tools come July 4th

It's wise to note these dates in your calendar to take advantage of our special sales featured on our discount site!

Does Regional Pricing Affect Price Matching at Home Depot?

Yes, it does. Home Depot’s price match policy is based on what they call “local retail competitors,” which means stores that are physically near the Home Depot you’re shopping at. So if you find a lower price at a store that’s in the same general area, they’ll consider matching it. If that cheaper price is from a store in a totally different region (say, a different city or state), it might not qualify. That’s because prices can vary depending on local costs, like rent, labor or shipping.

I once tried to match a price from a store in a neighboring city, and they politely explained that it didn’t count as “local” under their policy. Lesson learned - always check if the competitor is in the same geographical zone as your Home Depot.

Are you a regular Home Depot shopper? Learn Everything You Need to Know About Home Depot Penny Items and keep up on the latest happening on their rebate program!

- Vanessa